Your privacy, satisfaction, and trust are our priorities. Learn how we protect your data and ensure transparency in everything we do.
At MediStack, we are committed to protecting your privacy and safeguarding your personal and health-related information. This Privacy Policy outlines how we collect, use, and protect your data. If you have any questions, please contact us at info@medistack.net.
Some of our services require access to certain personal information (name, phone number, email) to provide an optimal experience. MediStack stores patient records and health information on behalf of doctors and shares this data only with the authorized doctor, based on mutual agreement. We are fully committed to protecting this data and will never sell, trade, or misuse any personalized patient or doctor information for monetary gain.
We may disclose non-personal information (including de-identified or aggregated data) at our discretion. Additionally, we may share non-personal information with trusted third-party vendors and business partners for purposes such as:
Vendors act on our behalf and are only permitted to use the data to perform specific services. They are strictly prohibited from sharing or using the information for any other purpose.
We may also need to disclose your personal information or other information we collect about you if we determine in good faith that such disclosure is necessary to:
We take the security of your data seriously. MediStack follows industry-standard security protocols to protect your personal information during transmission and storage.
If you are a registered user, you can update your profile or change your username at any time by logging into your account. If you wish to close your account, please email us at info@medistack.net. We will delete your account and associated data as soon as reasonably possible. However, MediStack may retain certain data from closed accounts to:
We use cookies to enhance your experience on our website. Cookies store information based on your previous interactions, helping us serve you better. You can manage or disable cookies in your browser settings.
Our services are not intended for children under 13, and we do not knowingly collect data from them. By using MediStack, you confirm you are at least 13 years old. If we learn we've collected information from a child under 13 without parental consent, we will delete it promptly. Users aged 13 to the legal adult age in their region may use the Services only with parental consent or supervision. Parents or guardians using MediStack on behalf of a minor agree that any information provided will be treated as personal information under this policy.
Welcome to MediStack! These Terms & Conditions ("Terms") govern your use of the MediStack website, mobile app, and all related services ("Services"). By accessing or using our Services, you agree to these Terms. If you do not agree, please do not use our Services.
You must be at least 13 years old to use our Services. If you are between 13 and the age of majority in your region, you may use our Services only with parental consent or supervision. You agree to use our Services only for lawful purposes and in compliance with these Terms.
To access certain features, you may need to create an account. You agree to provide accurate, current, and complete information during registration and to keep it updated. You are responsible for maintaining the confidentiality of your account and password.
Some Services require payment of subscription fees, billed monthly or annually in advance. MediStack may offer a free trial period for certain subscription plans. The length of the trial and specific terms will be provided at the time you sign up. If you do not cancel before the end of the trial period, your subscription will automatically convert to a paid plan and the applicable fees will be charged to your payment method. All fees are non-refundable except as described in our Refund Policy. You authorize MediStack to charge your selected payment method for subscription fees.
You may cancel your subscription by notifying us at least 1 month in advance via info@medistack.net. Upon cancellation, you will retain access until the end of your current billing period.
Your use of our Services is also governed by our Privacy Policy. MediStack collects, uses, and shares your data as described in that policy.
You agree not to:
All content on the MediStack website and mobile app—including text, graphics, logos, videos, and software—is the exclusive property of MediStack and is protected under applicable copyright, trademark, and intellectual property laws. You may not copy, reproduce, or use any MediStack content without our written consent.
MediStack provides the Services "as is" and does not guarantee that the Services will be error-free, secure, or uninterrupted. We make no warranties regarding the accuracy or completeness of any content or data provided through the Services.
To the maximum extent permitted by law, MediStack is not liable for any indirect, incidental, special, or consequential damages arising from your use of the Services. Our total liability to you for any claim shall not exceed the amount you paid to MediStack in the past 12 months.
You agree to comply with all applicable laws and regulations while using our Services. MediStack may disclose your information as required by law or legal process, as described in our Privacy Policy.
MediStack may suspend or terminate your account if you violate these Terms or misuse our Services. Upon termination, your right to use the Services will immediately cease.
MediStack may update these Terms at any time. We will post changes on this page, and continued use of the Services means you accept the revised Terms.
Terms & conditions are governed by the laws of Bangladesh and the competent courts at Dhaka shall have exclusive jurisdiction. Any dispute arising in relation to the any policy will be submitted to a sole arbitrator appointed by MediStack under the provisions of the Arbitration Act, 2001 and any applicable rules thereunder. The venue of Arbitration shall be at Dhaka.
If you have any questions about these Terms, please contact us at info@medistack.net.
If you have any questions or concerns about our Privacy Policy, Refund Policy, or Terms & Conditions, please don't hesitate to reach out to us.
Contact Us